IT Service Management

IT Service Management

The technological needs of business have always been diverse. The lack of a disciplined approach toward program execution creates inconsistency and inefficiency; thus, increasing the risk of program failure and reputational risk for stakeholders and the wider client organization.

ARICS’ Program Management Consulting Services successfully manage your business transformation programs. We deliver a consistent and repeatable model to help you achieve strategic objectives and technical improvements and attain full business benefits.

We offer flexible operating models based on risk sharing and risk management modalities as wellas management control requirements. Specific model for such a partnership is worked out takinginto account client preferences and comfort related to operational management and control. Ourservice delivery model can be built around one or more of the following:

  • Joint Venture where the responsibility and benefit realization sharing arrangement isstructured to drive the relationship management and program delivery partnership
  • Build, Operate and Transfer where ARICS can take total ownership of managing theprogram till it and/or the individual specific projects graduate to the 'steady stateoperation' stage
  • Program Management Services with a pre-specified scope and share of responsibilityand/or ownership by ARICS for any/all aspects of program and/or specific portfolios· Specific skill augmentation as required

Our services cover all phases in the lifecycle of Program Management from concept toimplementation till steady state is achieved and managing operations thereafter. Broadly thescope can include one or more of the following:

  • Preparing Business Case and Business Plans including financials
  • Structuring the Program and Program Design
  • Planning and Execution Management
    • Calibration including Financials
    • Prioritization and Reprioritization
    • Risk Management
    • Schedule and Resource Management
    • Managing Interdependencies
    • Organizing Resources (Build the capability and capacity)
    • Reporting for Monitoring and Control

Relationship Management across all stakeholders and levels


Solution Benefits

Our services help you deploy your program investments carefully linking directly to your business strategy. With our focused approach, flexible operating model and fact-based management techniques, we continually ensure the following:

  • Improved program performance
  • Minimal business risk
  • Maximum business value
  • Predictable and sustainable result